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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot set up wireless for xp434. Error needs drivers.

Customer Question

Cannot set up wireless for xp434. Error needs drivers.
JA: What's the make/model number of your printer? How old is it?
Customer: XP-434 brand new as in three days.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: We were just setting up printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you´ve already connected the printer itself to the WIFI network?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
Problem solved, need faster internet.
Expert:  Lorenz Vauck replied 2 months ago.

Hehe, OK, great to hear that! Is there anything else I can do for you, please?