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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5641
Experience:  B.Sc. Computer Science with Honors
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COLOUR INK LOW TRIED TO CHANGE IT BUT CANNOT REMOVE IT FROM

Customer Question

COLOUR INK LOW TRIED TO CHANGE IT BUT CANNOT REMOVE IT FROM PRINTER SEEMS TO BE STUCK
JA: What's the exact make and model of your printer?
Customer: MG 3660 CANNON
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST NOW SAID COLOUR INK WAS LOW I HAVE ONLY RECENTLY CHANGED THE BLACK INK WITH NO TROUBLE BUT CANNOT REMOVE THE COLOURED CARTRIDGE
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO I THINK THAT COVERS IT THANK YOU
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Please turn off printer and turn it back on

as soon as carriage moves to center, unplug power cord so that the carriage stalls in the center

Expert:  Michelle replied 2 months ago.

then change the ink cartridge

plug in power cord and turn on printer

after 2 mins try a print and let me know