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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is a HL-L2380DW and will not work, computer screen shows

Customer Question

it is a HL-L2380DW and will not work, computer screen shows "in Error State"
JA: What's the make/model number of your printer? How old is it?
Customer: it is about 3 years old and is a HL-L-2380W. It stopped working after a virus scan with malware bytes. It copies fine, but will not respond to the computer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: the computer is a one-off to suite me> Running windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Good question. the scan ran for 4 dsays straight. and I tested everything the morning after it stopped. The omputer was not used for those days of the scan.
JA: Anything else you want the printer expert to know before I connect you?
Customer: The OCR worked fine till I got an update but is not as imp;ortant..
Submitted: 2 months ago.
Category: Printers
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Have you tried reinstalling the drivers?