How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Replaced all colors and black cartiridge on Canaon MF624-

Customer Question

Replaced all colors and black cartiridge on Canaon MF624- error message on yellow cartridge : remove pc's of tape/packageon ywllow cartridge.
I have replaced cartridge twice new lot numbers still have error.
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
Have also called Canon went to a level three technican... he repeated all my steps. No success. Printer is 14 months old.
Expert:  Jay D replied 2 months ago.

Hello, my name is***** will be assisting you today. Please give me a few moments to go over the question and I will then reply to you. Thanks.

Customer: replied 2 months ago.
I'm done for the day ... but am hanging around till 4:30 - 15 more minutes.
Please advise . Tracy
Expert:  Jay D replied 2 months ago.

what is the error message you are getting?

Customer: replied 2 months ago.
tab/pieces of tape not removed from toner cartridge yellow.
Customer: replied 2 months ago.
must leave for an appointment. Can we finish this tomorrow? Or any suggestions for tonight?
Expert:  Jay D replied 2 months ago.

okay let's continue tomorrow, just let me know when you are available, goodbye. Jay

Customer: replied 2 months ago.
Please contact me tomorrow. I'm AST - Atlantic standard time zone. I'm at my desk at 8:00. would love to have this back on line.
Thanks. I'll wait for your email.
Tracy
Expert:  Jay D replied 2 months ago.

okay that's fine, thanks. Jay