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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 329
Experience:  Many years repairing and troubleshooting printers and photocopiers.
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Epsom 11880, new ink cartridges and comes up with ink

Customer Question

Epsom 11880, new ink cartridges and comes up with ink cartridge error replace cartridge
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Hmm unsure on the age and it's a stylus pro 11880
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only just bought the machine and it had no ink in it. Put all new ink in and this is what has appeared
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  jeffreybongers replied 2 months ago.

Hello and welcome.

My name is***** will be assisting you today.

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeff

Expert:  jeffreybongers replied 2 months ago.

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

Customer: replied 2 months ago.
still have he problem
Expert:  jeffreybongers replied 2 months ago.

I understand.

Have you tried updating the drivers and firmware of the Epson stylus pro 11880 printer?

Kind regards,

Jeffrey

Expert:  jeffreybongers replied 2 months ago.

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff