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Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I can print black but not color.can you help? hp

Customer Question

I can print black but not color.can you help?
JA: What's the make/model number of your printer? How old is it?
Customer: hp officejet6500a
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: ran out of colors, ordered new refils, installed them, color worked for a while, now just black but ink level test says they are okay
JA: Anything else you want the printer expert to know before I connect you?
Customer: no that's it
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 2 months ago.

please try the below steps on the printer

On the home screen of the printer control panel, touch the Right Arrow to select Setup
From the Setup Menu, touch the Down Arrow to select Tools.
Touch Clean Printhead. The printer cleans the printhead, and then prints out a test page.

let me know if any color prints on the test page or not