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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Cannon MG7520 inkjet printer. I'm using My image

Customer Question

Hi Pearl, I have a Cannon MG7520 inkjet printer. I'm using My image Garden to print CD labels which I have done in the past. However, I've tried everything and I can't get it to work. It keeps trying to print fron #2 sheet feed instead of requesting to insert the cd tray.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it's never done this before I'd say it's 1 1/2 years old. I installed the MY Image Garden software and reinstalled it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: os
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just the past couple of days but it has been several months since I've printed a CD/DVD label.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no I think that's it
Submitted: 2 months ago.
Category: Printers
Expert:  Jason Jones replied 2 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 2 months ago.
Customer: replied 2 months ago.
Thank you Jason
Expert:  Jason Jones replied 2 months ago.

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 2 months ago.
How are you going to know where my computer is?
Customer: replied 2 months ago.
How much is that
Expert:  Jason Jones replied 2 months ago.

I am not sure I understand your last question. I will send you a link, which you will click. When you run that, I will be remotely connected.

Customer: replied 2 months ago.
Are you sending the link to my computer
Expert:  Jason Jones replied 2 months ago.

Yes, the link will be sent to this page.

Customer: replied 2 months ago.
What are the charges for this remote connection
Expert:  Jason Jones replied 2 months ago.

The charge is $39. That will be the final charge.

Expert:  Jason Jones replied 2 months ago.

The charge is $39. That will be the final charge.

Customer: replied 2 months ago.
This is my phone not my computer
Expert:  Jason Jones replied 2 months ago.

After you accept the request, I will give you the web address. Once you have that, you can type the address on the computer in a web browser and continue.

Customer: replied 2 months ago.
Ok
Expert:  Jason Jones replied 2 months ago.

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 2 months ago.
How much longer will it be
Expert:  Jason Jones replied 2 months ago.

After you accept the offer, it will only take me a few seconds to post the link.

Customer: replied 2 months ago.
I'm sorry but this is getting to complicated and I'm not comfortable. Have a good day
Expert:  Jason Jones replied 2 months ago.

Thank you. Do you wish for me to send in a refund request?

Expert:  Jason Jones replied 2 months ago.

I have sent a refund request in for you. Thank you.