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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Unfortunately, my WF-2540 keeps telling me my paper is out

Customer Question

unfortunately, my WF-2540 keeps telling me my paper is out after grabbing a sheet of paper and not printing anything on it
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: i can give you the serial number. would that help?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac 12.12.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: sorry Mac 10.12.6 and the problem started a few days ago. I went online, people suggested pulling out the power plug waiting about 30 seconds, plugging it back in and that worked for awhile. that isn't working now
JA: Is there anything else the Printer Technician should be aware of?
Customer: not that I can think of
Submitted: 2 months ago.
Category: Printers
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 2 months ago.

Will it print if you do a copy directly from the printer itself?