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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My mfc L2700dw stoped talking to the wyfi will not connect,

Customer Question

my mfc L2700dw stoped talking to the wyfi will not connect
JA: What's the make/model number of your printer? How old is it?
Customer: MFC L2700dw about 6 months or so
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10, or ipad, or iphone
JA: How long has this been an issue? What happened right before this popped up?
Customer: just went to print on day and nothing got around to try get it going ang will not connect. goes through gives me a print out at the bottom of the page shows ssid has a hardware address says (mac)
JA: Anything else you want the printer expert to know before I connect you?
Customer: thee network channel line on the print is just -
Submitted: 2 months ago.
Category: Printers
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Expert:  Md. Sadique replied 2 months ago.

Let's reconnect your printer to your wifi.

Do you know your Wifi Network Name (also known as "SSID") and Network Key?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I set this up originally wireless I have no cable from printer to computer
Expert:  Md. Sadique replied 2 months ago.

Turn ON your printer.
Then press Menu button on the printer's control panel.

Press the Up or Down arrow key to select Network and press OK.

Expert:  Md. Sadique replied 2 months ago.

Then using the Up or Down arrow key, select WLAN and press OK.

Expert:  Md. Sadique replied 2 months ago.

Then using the Up or Down arrow key, select Setup Wizard and press OK.

Expert:  Md. Sadique replied 2 months ago.

Please let me know when you are here.

Customer: replied 2 months ago.
still not connecting
Customer: replied 2 months ago.
hello?
Expert:  Md. Sadique replied 2 months ago.

Would you like me to remote in your computer and work on the issue ?

Customer: replied 2 months ago.
No I don't want any one in my computer
Expert:  Md. Sadique replied 2 months ago.

Go to control panel > view devices & printers > do you see your printer icon there?

Customer: replied 2 months ago.
No
Expert:  Md. Sadique replied 2 months ago.

On that screen > on the top left > do you see "Add a printer" option?

Customer: replied 2 months ago.
but it does not see this printer
Expert:  Md. Sadique replied 2 months ago.

Is your printer and computer both connected to the same Wifi network?

Customer: replied 2 months ago.
The printer will not connect to the network. That is why I am talking to you. This is getting no where!
Expert:  Md. Sadique replied 2 months ago.

I understand you completely. I just want to know if your printer and computer are connected to the same network or not.

Expert:  Md. Sadique replied 2 months ago.

For wireless setup, both the printer and the computer needs to be on the same wireless network.

Customer: replied 2 months ago.
I have attempted MANY times to connect the printer to the network yes the same network as the computer.
Expert:  Md. Sadique replied 2 months ago.

Did your printer say 'successfully connected'?

Customer: replied 2 months ago.
No I have told you several times. The printer is NOT connecting to the network. I am done with this nonsense
Expert:  Md. Sadique replied 2 months ago.

I'll opt-out of this question and open this question for other experts.

Customer: replied 2 months ago.
Don't bother. This service sucks
Expert:  jeffreybongers replied 2 months ago.

Hello and welcome.

My name is***** will be assisting you today.

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeff

Customer: replied 2 months ago.
No I am through with this crappy service
Expert:  jeffreybongers replied 2 months ago.

I understand, Sorry to read this.

Is your printer now working through the WIFI connection?

Kind regards,

Jeff

Customer: replied 2 months ago.
I bought another printer and installed it
Expert:  jeffreybongers replied 2 months ago.

I understand.

This new printer is now working through the wifi?

Kind regards,

Jeff