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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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After a windows 10 upgrade was added, my MP240 printer

Customer Question

After a windows 10 upgrade was added, my MP240 printer stopped operating, and none of the troubleshooting programs deals with that model printer. Right now I cannot print.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It says MP240 on top and Canon on the front. It must be five or more years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Windows 10 update was installed
JA: Anything else you want the printer expert to know before I connect you?
Customer: I need help badly. Big meeting coming up
Submitted: 2 months ago.
Category: Printers
Expert:  Douglas Bounds replied 2 months ago.

Hello my name is***** and I am sorry that you are having issues printing after your windows 10 upgrade. I will do my best to help

Expert:  Douglas Bounds replied 2 months ago.

so you open a document to print and you go to the print screen what happens?