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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13535
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My MFC-J835DW will not print text in black, despite having a

Customer Question

My MFC-J835DW will not print text in black, despite having a full blank ink cartridge in place--only very faint print comes out
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Brother MFC-J835DW and cartridge LC75BK (XL)
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Everything seemed fine until I tried printing a few days ago; I removed the cartridge and placed it back in, turned off the printer and turned it back on, all without improvement
JA: Anything else you want the printer expert to know before I connect you?
Customer: No--there is no event that occurred of which I am aware
Submitted: 3 months ago.
Category: Printers
Expert:  Dustin replied 3 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

As a first step, lets clean the printhead. This video is short and will show you exactly how to do that

Clean the printhead once, then test print. If needed and black is still faint or not showing, clean the printhead a second time.

Let me know if this fixes the issue or not.

Please rate this solution with the 5 star rating to close out as it is the only way i am credited for assisting you.

If you need further assistance, just leave a reply and we will continue.

Thank you,

Dustin S.

Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)