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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just switched to a new router and the wireless Epson

Customer Question

Just switched to a new router and the wireless Epson Workforce 840 can connect wirelessly but can't get an IP address.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Workforce 840 is exact model It has to be about 5-6 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: both all updated OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today I just changed internet services new router
JA: Anything else you want the printer expert to know before I connect you?
Customer: no...but how much is it to talk
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
I am here
Customer: replied 2 months ago.
Kris - are you there?
Expert:  Kris R replied 2 months ago.

Can you tell me how you know it's not getting an IP?

Does a lease show in the router cp?

Customer: replied 2 months ago.
I printed out the report from the printer.
Customer: replied 2 months ago.
There is a network status/check network connection report
Expert:  Kris R replied 2 months ago.

OK - is a static IP an option to start with?

Customer: replied 2 months ago.
I have no idea. I was not given admin portal on the new router.
Customer: replied 2 months ago.
ok - I was able to figure out how to get on the router admin page.
Expert:  Kris R replied 2 months ago.

Do you have a mac or pc I can connect to a login to the router?

Customer: replied 2 months ago.
I have both...but I can't afford to pay for remote assistance. I was told you guys were good...or my money back. :)
Expert:  Kris R replied 2 months ago.

OK if you've found it then i dont need to connect

Are you logged into it

Customer: replied 2 months ago.
Customer: replied 2 months ago.
DHCP lease time 1 week
Customer: replied 2 months ago.
Hello??
Customer: replied 2 months ago.
I don't have much time.
Customer: replied 2 months ago.
I was able to confirm that the EpsonB8482E is connected to the wireless.