How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My HP 15-au123cl does not recognize my Epson Printer, PC, I

Customer Question

Hi John,
JA: What's the make/model number of your printer? How old is it?
Customer: My HP 15-au123cl does not recognize my Epson Printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, I don't know what Operating System means.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I bought this computer, transferred all of my information from the old computer, and although it says that the printer is hooked up, when it comes to printing, it doesn't allow the printer to print
JA: Anything else you want the printer expert to know before I connect you?
Customer: What else does he need to know?
Submitted: 2 months ago.
Category: Printers
Expert:  Ashik replied 2 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

To make sure, is this the first time you are attempting to print from this computer ?