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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP 15-au123cl does not recognize my Epson Printer, PC, I

Customer Question

Hi John,
JA: What's the make/model number of your printer? How old is it?
Customer: My HP 15-au123cl does not recognize my Epson Printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, I don't know what Operating System means.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I bought this computer, transferred all of my information from the old computer, and although it says that the printer is hooked up, when it comes to printing, it doesn't allow the printer to print
JA: Anything else you want the printer expert to know before I connect you?
Customer: What else does he need to know?
Submitted: 2 months ago.
Category: Printers
Expert:  Ashik replied 2 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

To make sure, is this the first time you are attempting to print from this computer ?