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KEEPS TELLING ME THERE IS A PROBLEM WITH MY PRINTER, GIVES A…

Customer Question
KEEPS TELLING ME THERE...

KEEPS TELLING ME THERE IS A PROBLEM WITH MY PRINTER, GIVES A CODE OF 0x6101bed

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

HP Officejet6600; 0x61011bed

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows 07 system

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Its done it a couple of times before, but always cleared then worked

Technician's Assistant: Is there anything else the Printer Technician should be aware of?

Not that I'm aware of, I always use genuine HP cartridges etc

Submitted: 11 months ago.Category: Printers
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Answered in 9 minutes by:
7/24/2017
Technician: JJesus Perez Gonzale,
 replied 11 months ago
JJesus Perez Gonzale
Category: Printers
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi, the error code that you are receiving is due to a bad printhead. At this time there is a couple of steps that we can try to see if the problem goes away, if not then it may be time to replace the printer.

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Technician: JJesus Perez Gonzale,
 replied 11 months ago

I haven't heard from you, I will be opting out.

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Technician: JJesus Perez Gonzale,
 replied 11 months ago

Thank you

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Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,933
Experience: 5+ years as Tech
Verified

Hi,

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