Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
ok, I'll see if someone more familiar can help you
I apologize that you had to wait a long time for a response.
Do you still need help with your issue?
With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
Are you able to make a copy from the printer?
Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new printer for around $50-$60 at a local electronics store such as Best Buy.
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