Printer Repair Questions? Ask IT Technicians for Answers ASAP
Have you tried this:
You might have to do the cleaning 2 or 3 times, then print a test page.
Most of the time it could be dried ink. Or even if the ink is saying low but not out you still need to change it because it will pick up a faded color (hense the green turned to blue).
So if the cleaning does not work, please insert fresh new cartridges into the printer and try it that way. If that fails it sounds like a sensor is out (which will cost almost as much as a new printer or more). Since the printer is 4 + years old and if it is the sensor you might want to go ahead and invest in a new printer.
Please RATE 4 stars or above and I will l close the ticket once it has been resolved.
Good Morning, did the above instructions help with your ink color issues?
If all is okay please RATE 4 stars or above and I will close the ticket.