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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to print to my Brother MFC-9340CDW a PPT page and

Customer Question

Hello I'm trying to print to my Brother MFC-9340CDW a PPT page and it starts receiving data then just stops. The que then has nothing in it like it already printed
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Brother MFC-9340CDW 1 year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Mini
JA: How long has this been an issue? What happened right before this popped up?
Customer: Earlier today I had to reinstall the printer because it was not receiving data, that fixed the problem and I was printing fine up to when I needed to print the PPT page
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 3 months ago.
Category: Printers
Expert:  R Hefner replied 3 months ago.

Hello my name is ***** ***** I would like to help you print the PPT (power point)

'Does anything come out of the printer when printing the PPT.

Customer: replied 3 months ago.
No. And the print Que empties.
Customer: replied 3 months ago.
I also print other documents just fine, so a connection is working
Expert:  R Hefner replied 3 months ago.

Do you get any error or other indication that the ppt will not print