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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9110
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I need to change me credit card info. Can't remember my

Customer Question

I need to change me credit card info. Can't remember my password. Who do I speak with?
JA: What's the make/model number of your printer? How old is it?
Customer: HP ENVY 5535 4 yrs 5535 or 5530
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp
JA: How long has this been an issue? What happened right before this popped up?
Customer: won't be able t print
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Robert M. replied 3 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 3 months ago.

is this an hp instant ink issue ?

Expert:  Robert M. replied 3 months ago.

there should be a lost password ***** on the instant ink login page that will send an email to your email address ( which should be your id)

you can access that on the page you get when you click the link below

you can also try calling them at 1‑855‑785‑2777

though i would suggest the password ***** link would be faster and easier.

If that works for you please take a moment to give me an excellent rating.

otherwise just post back in if you need more help.

i can even get you my phone number and remote in to your computer to get it all working for you.