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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get my laptop to see my printer, about 5 to 6 years

Customer Question

I can't get my laptop to see my printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: about 5 to 6 years old.....Epson Workforce 645
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP laptop...windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: My old laptop broke so I purchased this HP and now I can't get the laptop to see the printer
JA: Is there anything else the Printer Technician should be aware of?
Customer: Not that I am aware of
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
when do I get my answer?
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How was the printer connected earlier was it on usb or wireless?

Customer: replied 3 months ago.
It's hardwired
Expert:  Michelle replied 3 months ago.

What Operating System (OS) is running on the computer?

Expert:  Michelle replied 3 months ago.

is it connected to the computer using a usb cable?