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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a 6A80 error code on TS9020 printer, Support 6A80,

Customer Question

hello, I have a 6A80 error code on TS9020 printer
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Support 6A80
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was trying to print something and printer was not hooked up
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Mr.Med replied 3 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

I'm sorry about the issue, Please follow the steps below and let me know the results :

Turn the printer off and Hold down the following four buttons for 10 seconds:

  • Black Photocopy button
  • Red cancel button
  • OK button
  • On/Off Button

(making sure you press the On/Off button last) Then release the On/Off button only, When the printer turns on, release all the other buttons.

Thank you

Expert:  Mr.Med replied 3 months ago.

Has everything worked out, Do you still need help please?

Expert:  Mr.Med replied 3 months ago.


if you need any further assistance please reply back to me and i will gladly continue to help

Thank you