How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9099
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I'm setting up a brand new Epson 7620 and am at step 6 which

Customer Question

I'm setting up a brand new Epson 7620 and am at step 6 which calls for installing software. My new Apple computer is one without a monitor . -- i.e., measures something like 7X7X2 inches. It will not accept the cd of the size that was sent with the printer. Help please.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: About one week old; just purchased from Office Outpost.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Apple
JA: How long has this been an issue? What happened right before this popped up?
Customer: Apple
JA: Is there anything else the Printer Technician should be aware of?
Customer: not that I'm aware of.
Submitted: 2 months ago.
Category: Printers
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 2 months ago.

if you go to this link

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-7620/s/SPT_C11CC97201?review-filter=macOS+10.12.x

it will allow you to download the same install program that is on the cd

download and run that program and it will work exactly as if you ran the cd