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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP 2130, new deskjet 2130, dell inspiron windows vista,

Customer Question

HP 2130
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: new deskjet 2130
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell inspiron windows vista
JA: How long has this been an issue? What happened right before this popped up?
Customer: microsoft downloaded windows 10
JA: Is there anything else the Printer Technician should be aware of?
Customer: skimware updated the drivers
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 3 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

If you're referring to slimware, that is mostly categorized as malware more than a legit program.

Expert:  Cody replied 3 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.