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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have the photosmart 7520 and I can't seam to scan and

Customer Question

I have the photosmart 7520 and I can't seam to scan and email an email I do not think I programed my printer for this and I lost the disc that came with it
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: it is a photosmart 7520 HP and it is about 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and Microsoft 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 10 days ago but I never tried to scan to an email
JA: Is there anything else the Printer Technician should be aware of?
Customer: no I do not think there is
Submitted: 3 months ago.
Category: Printers
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 3 months ago.
Customer: replied 3 months ago.
no
Expert:  Kamil Anwar replied 3 months ago.

okay

Customer: replied 3 months ago.
I have no idea what's going on
Expert:  Kamil Anwar replied 3 months ago.

Have you installed the scan software?

Customer: replied 3 months ago.
No
Customer: replied 3 months ago.
I just want to get the scan software