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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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TI am trying to install it and got lostrying t install my

Customer Question

tI am trying to install it and got lostrying t install my new 2600
JA: What's the make/model number of your printer? How old is it?
Customer: The printer is a model 2600 All=in )ne series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: I went through the instructions after entering 123.hp.com on my computer and got an instruction to enter below but there wa nothing I could get below
JA: Is there anything else important you think the Printer Technician should know?
Customer: Perhaps that I am a technologh idiot
Submitted: 3 months ago.
Category: Printers
Expert:  Jay D replied 3 months ago.

Hello, my name is***** will be assisting you today. Please give me a few moments to go over the question and I will then reply to you. Thanks.

Customer: replied 3 months ago.
OK Jay thanks for your help
Expert:  Jay D replied 3 months ago.

no problem

Customer: replied 3 months ago.
No thanks
Customer: replied 3 months ago.
I can get local help by imposing on a friend at no cost
Expert:  Jay D replied 3 months ago.

I understand, but if you need me to connect to the computer to do this for you then there is a cost for that, but we guarantee to get it setup and fast