Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
If the printer still does this with a new cartridge then the printhead may be dirty or faulty.
Remove the right cartridge and try carefully cleaning the contact area on the printhead with a lint-free cloth, where the cartridge connects to it.
Then insert the cartridge again.
If the problem persists then the printhead itself has a fault and will need to be replaced.
Ok, do let me know what else you have already tried and if you have missed anything I can offer some other suggestions.