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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Why do i need to pay for a driver update, i just bought it

Customer Question

why do i need to pay for a driver update
JA: What's the make/model number of your printer? How old is it?
Customer: i just bought it today
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: im trying to set up my gateway windows 8 computer to my canon printer
JA: How long has this been an issue? What happened right before this popped up?
Customer: i just now got it like 20 mins ago and im reading the instructions on how to set it up and it told me to go to a website and follow what it says but i dont want to pay anything
JA: The Printer Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: whats that and could i call you to make this easier
JA: Is there anything else the Printer Technician should be aware of?
Customer: not that im aware of
Submitted: 3 months ago.
Category: Printers
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

What is the exact model of your printer?