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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When asked to print, get message that printer is off line.

Customer Question

when asked to print, get message that printer is off line.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: ccac canon mx922
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: levono laptop, windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: worked fine then all of a sudden I get this message
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to make copies from the printer itself ?