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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It has error message to call service, MX870, pc, Happen two

Customer Question

It has error message to call service
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MX870
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: Happen two days ago. My husband was trying to print from his laptop and it said on his screen printer was offline. So he shut it off and turned it back on which usually would take care of the problem. It didn't so I tried to print and went to printer and found this message.
JA: Anything else you want the printer expert to know before I connect you?
Customer: The message also said to unplug the printer so I did
Submitted: 11 days ago.
Category: Printers
Expert:  Kamil Anwar replied 11 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you tried reinstalling the printer?