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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP Photosmart 5520 printer. I had a paper jam, and

Customer Question

I have an HP Photosmart 5520 printer. I had a paper jam, and have now cleared all the paper out of the printer. I keep on getting a message to clear the carriage jam. I have viewed the clearing animation a number of times. The printer fails to print any copies.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: It's about three years old. fpu no. cx042-64004
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Microsoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: Problem started yesterday.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Problem started yesterday afternoon. I was copying some documents.
Submitted: 14 days ago.
Category: Printers
Expert:  Richard replied 14 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please