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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The Scanner will not work, MFCJ870DW, PC Windows 10, Last

Customer Question

The Scanner will not work
JA: What's the make/model number of your printer? How old is it?
Customer: MFCJ870DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last used 8 weeks ago approx
JA: Anything else you want the printer expert to know before I connect you?
Customer: No everything else works
Submitted: 13 days ago.
Category: Printers
Expert:  Michelle replied 13 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is printer connected..usb or wifi