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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Nothing is wrong with the printer. I got hacked, It's new,

Customer Question

Nothing is wrong with the printer. I got hacked
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's new, got it in June. I was chatting with someone else and got disconnected from him. I sent my credit card info already. It's a HP 15 Intel Pentium N3540 processor.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I opened a messenger on facebook messenges. When I closed it, I saw the person who sent it had just posted that she had been hacked and not to open that message. Too late, already did.
JA: Is there anything else the Printer Technician should be aware of?
Customer: I already sent my credit card info and paid. I already did that
Submitted: 3 months ago.
Category: Printers
Expert:  UranIT replied 3 months ago.

Hello and thanks for using JustAnswer.com, pay-per-answer service, I am Serge and I will try my best to assist you.
Let me review your question and I will get back to you shortly

Expert:  UranIT replied 3 months ago.

you might see some optional offers, just ignore them please

Expert:  UranIT replied 3 months ago.

Ok, at this moment do you have any issues on the computer after you opened the message?

And which version of Windows do you have?

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.