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I am at a computer that was not the orignal. I ws printing

Customer Question
on magnetic media JA: What's the...
I am at a computer that was not the orignal. I ws printing on magnetic media
JA: What's the make/model number of your printer? How old is it?
Customer: I received a update while receiving and update that said I must update before starting a new print job. After updating it would alow only printing or sending.. How do I get back to printing.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: right after I updated the lastest software
JA: Is there anything else important you think the Printer Technician should know?
Customer: the computer that I am using is different than the orignal,
Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
7/14/2017
Technician: Viet - Printer Tech, Printer Technician replied 4 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38,580
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your printer?

Is there any error or message when printing?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 4 months ago

Please stay with me on this web page. Does your PC have Windows XP, Vista, or 7 or 8, or 10?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 4 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,077
5,077 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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