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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP Officejet 6700 printer it is not printing black

Customer Question

Hello I have an HP Officejet 6700 printer it is not printing black ink
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 6700 premium. its about 3-5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: this has been an issue today. I was working fine last time I used it maybe a couple of weeks agao
JA: Is there anything else the Printer Technician should be aware of?
Customer: i performed a clean printer head and alignment - the alignment said it failed. i see all colors but black
Submitted: 9 days ago.
Category: Printers
Expert:  Sudipto replied 9 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  Sudipto replied 9 days ago.

The alignment failed because there is no black on the paper. can you check the ink level and let me know, how much ink is left in the black cartridge?