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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25910
Experience:  Computer networking/repair. 12+ years experience.
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I am receiving an error code on my MP560 the code is B200.

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I am receiving an error code on my MP560 the code is B200. what's wrong? I've only used it a few times.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: yes it told me to unplug it and get help. It's a canon MP560 printer scanner copier.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I had a HP Mac I believe. when this happened. I just bought a acer and I believe it is a Mac also.
JA: How long has this been an issue? What happened right before this popped up?
Customer: hi I tried a little earlier and something happened. I have a MP series printer,Iam getting a B200 Printer error has occurred unplug the power cord and contact service center. Not sure if you can help me.
JA: Is there anything else the Printer Technician should be aware of?
Customer: not that I know of. I tried to print something out after I had used it a week earlier and this is what came on.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Customer: replied 3 months ago.
I am using windows 10 home 64-bit. If I securely connect you to it can you fix it that way if it told me to unplug it?

Unfortunately this B200 error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Customer: replied 3 months ago.
No I don't really want to have to pay that now. I don't have enough in my account. I'll just try it manually.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

I sent a written answer above.

Customer: replied 3 months ago.
I appreciate your help. Thank you Nathan.

You're very welcome!

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2iDSGsO or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Customer: replied 3 months ago.
If it is something I can't try to fix myself I'll Just buy a new printer.
Customer: replied 3 months ago.
Thank you, ***** ***** have a nice day also.
Kimberly

It is not something you can fix. It would cost more to fix than it would to buy a new printer.

Customer: replied 3 months ago.
I give Nathan a 5 star customer service rating.

Thank you very much, Kimberly!

Customer: replied 3 months ago.
No thank you, Nathan

You're welcome (no need to respond back, otherwise the question won't close out).

Nathan and 4 other Printers Specialists are ready to help you