How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Can't get the printer to work. It was doing fine until this

Customer Question

Can't get the printer to work. It was doing fine until this morning. Have uninstalled and reinstalled, but computer can't find.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon mg3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Lenovo
JA: How long has this been an issue? What happened right before this popped up?
Customer: Windows 10 just started this morning.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I guess that's it
Submitted: 12 days ago.
Category: Printers
Expert:  Kamil Anwar replied 12 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you checked the printer is it connected to the wireless network?