How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Problems you might experience with firewalls include: When

Customer Question

Problems you might experience with firewalls include:
When you install printer software, the printer cannot be found on the network.
You're suddenly unable to print.
The printer shows that it is offline in the "printer" folder on Windows, or the Printers list on a Mac.
HP software shows the printer status as "disconnected" even though the printer is connected to the network.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 1 YEAR
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: BOTH THE PROBLEM IS WITH A NEW PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I COULD PRINT BEFORE NOW I CANT CONNECT, I FOLLOWED THE HELP PROMPTS TO THE FIREWALL ISSUE BUT IT DIDNT TELL ME HOW TO FIX THE ISSUE.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I HAVE A HP REGISTRATION FOR THE PRINTER
Submitted: 9 days ago.
Category: Printers
Expert:  Kamil Anwar replied 9 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks