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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I changed my computer and I have HP laser jet 1020

Customer Question

I changed my computer and I have HP laser jet 1020 printer.Its entered in the settings but I could not print.
JA: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?
Customer: My printer is 8 years. HP laser jet 1020
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just cannot print since changing the computer
JA: Is there anything else the Printer Technician should be aware of?
Customer: If i need to reinstall again the said printer
Submitted: 12 days ago.
Category: Printers
Expert:  Kamil Anwar replied 12 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks