How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am unable TO GET MY PRINTER HP PHOTOSMART 7515 ON LINE,

Customer Question

I am unable TO GET MY PRINTER HP PHOTOSMART 7515 ON LINE
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: YES 4 YEARSOLD
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I RAN A HP CONFIGURATION PAGE THE DIFFENCE IS THE IP ADDRESS, IT DOESNT MATCH WITH MY WIFI PASSWORD
JA: Anything else you want the printer expert to know before I connect you?
Customer: I AM UNABLE TO DO ANY FAX WITHOUT THE EPRINT ON AND I CANT GET IT ON
Submitted: 11 days ago.
Category: Printers
Expert:  Joel Kalman replied 11 days ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Customer: replied 11 days ago.
Window 10 Acer computer
Expert:  Joel Kalman replied 11 days ago.

Your printer IP address does not have anything to do with your wifi password.

Expert:  Joel Kalman replied 11 days ago.

Have you used your printer control panel to select your wireless network name (SSID) and enter your password (network protection key)? Is your printer showing a connection?