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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I scan photographs with a Cannon all-in-one printer,

Customer Question

How do I scan photographs with a Cannon all-in-one printer
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: The printer is a PIXMA3522 printer and is at least 5 years old. I have scanned photos a long time ago, but it seems like I used to have a Cannon icon on my home page that gave instructions but no icon is there now.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am using a LENOVA desk top computer running as a microsoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: I haven't tried to scan a photograph in at least 4 years following the Cannon instructions given by the Cannon icon on my computer home page. No icon there now.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 12 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 12 days ago.

Hi,
I'm sorry about the issue. Do you see the Canon Utilities -> IJ Scan Utility program on your computer?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 12 days ago.

Is printing currently working fine?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Does your Lenovo desktop computer have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Printer Tech replied 12 days ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,