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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot get the printer to print from the computer. p,

Customer Question

I cannot get the printer to print from the computer.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: p
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pixma MG2520 3 months old
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never used it before.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Help
Submitted: 15 days ago.
Category: Printers
Expert:  Cody replied 15 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 15 days ago.

How is the printer connected?

Customer: replied 15 days ago.
by the wire but won't print
Expert:  Cody replied 15 days ago.

if you go to start menu > control panel > printers

is the printer icon greyed out?

Expert:  Cody replied 15 days ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.