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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 18965
Experience:  5+ years as Tech
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Will not start printing. Message: Printer is busy. Supply

Customer Question

Will not start printing. Message: Printer is busy. Supply levels not possible to show, recognize. I changed the black ink by pushing twice the STOP button until the ink carry came into position.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Epson XP-211
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS-X 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: The printer stopped printing advising low ink level on black and cian
JA: Is there anything else important you think the Printer Technician should know?
Customer: I changed the black cartridge only. The cian has not been changed.
Submitted: 12 days ago.
Category: Printers
Expert:  crash2199 replied 12 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 12 days ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Expert:  crash2199 replied 11 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.