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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17397
Experience:  HNC Computing; Large format and multifunction printer expert
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Had new Modem installed 2 days ago for my PC and lost

Customer Question

Had new Modem installed 2 days ago for my PC and lost connection to
JA: What's the make/model number of your printer? How old is it?
Customer: HP OfficeJet Pro 8610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacBook Pro - using Microsoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had an updated, new modem installed for my PC. It has a new, different Wi Fi password.
JA: Is there anything else the Printer Technician should be aware of?
Customer: What I need to recover is a my Wi Fi connection with the printer, which I use in conjunction with my PC and do printing and sending and receiving of faxes also.
Submitted: 15 days ago.
Category: Printers
Expert:  Electronics Pete replied 15 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 15 days ago.

The printer will need to be reinstalled on the new network.

Uninstall the printer and reinstall it again.