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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get the ink cartridge inserted correctly. Envy 7640,

Customer Question

I can't get the ink cartridge inserted correctly.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Envy 7640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Have not gotten that far.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just took it out of o thebox
JA: Is there anything else important you think the Printer Technician should know?
Customer: Don't know
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

What issue are you having exactly with the ink and replacing it?