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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson WF-4640 MFP and it will not detect the

Customer Question

I have an Epson WF-4640 MFP and it will not detect the second paper cassette.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: A couple of month old and it is the WorkForce Pro WF-4640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 Pro, printer is networked, wired.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has never detected the second cassette.
JA: Is there anything else important you think the Printer Technician should know?
Customer: There is a red light visible in the back of the second tray when it is attached to the printer.
Submitted: 3 months ago.
Category: Printers
Expert:  Kris R replied 3 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 3 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris