Printers

My printer is offline. Earlier I reinstalled everything and…

Customer Question
My printer is offline...

My printer is offline. Earlier I reinstalled everything and it worked and now when I want to print it is offline. How do I fix that? It is HP OfficeJet Pro 6968 all in one

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
... Read full answer

My printer is offline. Earlier I reinstalled everything and it worked and now when I want to print it is offline. How do I fix that? It is HP OfficeJet Pro 6968 all in one

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Probably a year old, excuse me, it's 6960 all I none series

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing. I wanted to print and it said it was offline from my wifi. I couldn't figure out how to make it become "online" so I reinstalled everything. That worked. Then I restarted my computer and it is offline again.

Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 16 minutes by:
7/2/2017
Technician: Jason Jones, Technician replied 1 year ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 22,104
Experience: 10+ years work experience.
Verified

Hello,
I am the person that will be helping you today.

May I connect with you remotely to troubleshoot the issue directly?

Thank you,
Jason

Ask Your Own Printers Question
Still looking for an answer to your question? 
Similar Q&As
Can't connect my new HP printer to my computer. The printer
Can't connect my new HP printer to my computer. The printer is WiFI enabled. … read more
Biromoni Singha
Biromoni Singha
156 satisfied customers
My printer stopped responding. My HP Officejet 6968 stopped
I talked to Apple and they said that the printer is not connected to my network.… read more
Pradip Swarup
Pradip Swarup
IT-Lead,
B.A.
217 satisfied customers
I have a hp officejet 6962 have used many times but now it
i have a hp officejet 6962 have used many times but now it won won't scan … read more
Mohammed Zakir
Mohammed Zakir
BCA
86 satisfied customers
Stop searching for answers—
HP officejet pro 6960 won't print graphics. Dell Inspiron 17
HP officejet pro 6960 won't print graphics JA: What kind of computer or device are you printing from? Customer: Dell Inspiron 17 5000 series Word 8 JA: How long has this been going on with your Office… read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line,
Information Technology
823 satisfied customers
I can scan from the printer to my HP computer but I cannot
I can scan from the printer to my HP computer but I cannot print the scan or a document … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican,
Bachelor's Degree
23,794 satisfied customers
I have an hp officeJet pro 6968 printer. The black ink
I have an hp officeJet pro 6968 printer. The black ink cartridge is almost full, but not printing anything black. … read more
chaitanya reddy
chaitanya reddy
Technical Support Engineer,
BTECH
75 satisfied customers
Get a personalized answer to your question. 
I'm trying to order a manual/software CD for my new HP
I'm trying to order a manual/software CD for my new HP OfficeJet Pro 6968 All-in-one Printer that just arrived. … read more
Shefin
Shefin
Printer and Office Equip. Specialist,
Engineering Diploma
5,023 satisfied customers
The HP 6968 does not scan. The printer does not recognize my
No, The printer does not recognize my Lap top and visa versa … read more
Shefin
Shefin
Printer and Office Equip. Specialist,
Engineering Diploma
5,023 satisfied customers
My black won't print at all on my HP Officejet Pro 6968. I
Hi. My black won't print at all on my HP Officejet Pro 6968 … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line,
Information Technology
823 satisfied customers
Still looking for an answer to your question? 
Tells me I have "A Cartridge Problem'...."asks me to remove
Tells me I have "A Cartridge Problem'...."asks me to remove and reinstall....ie its I incorrectly installed"....After a dozen attempts I've given up. … read more
Dustin
Dustin
Support Technician,
8,066 satisfied customers
I just bought a HP 6980 because my 6960.. I believe it
I just bought a HP 6980 because my 6960.. I believe it was..would not print .Now the new one 6980 won't print either. I got it to print one picture says it has an error and also there are 6-11 things … read more
Jason Jones
Jason Jones
Technician,
22,104 satisfied customers
I have a new hp officejetpro 6960 with no disk and I am
I have a new hp officejetpro 6960 with no disk and I am trying to install it by bluetooth to a MacBook Pro. I have started to run the install program but it does not see the device cN YOU HELP … read more
Joel Kalman
Joel Kalman
Computer Specialist,
Master of Science Degree
3,004 satisfied customers
Stop searching for answers—
My printer is offline and I cannot get it back online, HP
my printer is offline and I cannot get it back online … read more
Ashik
Ashik
Master's Degree
10,065 satisfied customers
Officejet pro 6968 original problem rinter off line tried
officejet pro 6968 original problem rinter off line tried suggested fixes nothing worked. to restore wireless connection. … read more
Shefin
Shefin
Printer and Office Equip. Specialist,
Engineering Diploma
5,023 satisfied customers
My printer is not printing, even though it is on the correct
My printer is not printing, even though it is on the correct wifi network … read more
Shefin
Shefin
Printer and Office Equip. Specialist,
Engineering Diploma
5,023 satisfied customers
Get a personalized answer to your question. 
My hp 6960 OfficeJet Pro printer will not print from my
My hp 6960 OfficeJet Pro printer will not print from my computer. … read more
Josh
Josh
It Support Specialist,
Associate Degree
7,736 satisfied customers
Second opinion] - Well I can't get printer update and set up
Second opinion] - Well I can't get printer update and set up unsucessful and can't get wev survice for instant ink … read more
Joel Kalman
Joel Kalman
Computer Specialist,
Master of Science Degree
3,004 satisfied customers
I'm having trouble with my printer. The test said to
I'm having trouble with my printer. The test said to uninstall and reinstall with the CD/ How do I uninstall.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican,
Bachelor's Degree
23,794 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,023 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,573 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Md. Sadique

Md. Sadique

Engineer

1,517 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Sudipto

Sudipto

Engineer

1,281 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less
Shefin

Shefin

Expert Printer Technician

15 years as a senior tech support engineer

1,749 Satisfied Customers

Pearl avatarPearl, Assistant