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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson Workforce 545 .. changed cartridges and now I get a

Customer Question

Epson Workforce 545 .. changed cartridges and now I get a black printout.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson WorkForce 545 .. 2012
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC wireless
JA: How long has this been an issue? What happened right before this popped up?
Customer: requested low ink in black.
JA: Is there anything else important you think the Printer Technician should know?
Customer: yes.. I previous used recharged cartridges .
Submitted: 4 months ago.
Category: Printers
Expert:  Kris R replied 4 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 4 months ago.

Hi

Sorry for the delay, we are busy and I've just got to your question.

Can you let me know when you're ready to look at this and we will make a start.

Thanks

Kris

Customer: replied 4 months ago.
Request cancelled will buy new printer. Thanks