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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20236
Experience:  5+ years as Tech
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Epson XP430 Printer in ERROR mode. Need help, Model C462T 1

Customer Question

Epson XP430 Printer in ERROR mode. Need help
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Model C462T 1 year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC -- not sure operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: Have been on going the last few months however, it seems to fix itself but not this time. I tried to print document this morning,
JA: Is there anything else important you think the Printer Technician should know?
Customer: When I tried to print from IPad and phone could not find the printer.
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 4 months ago.
I did that this morning and yes still have the error message
Expert:  crash2199 replied 4 months ago.

Is it over or under a year old?

Customer: replied 4 months ago.
please end this call, I do not want to continue this service.
Expert:  crash2199 replied 4 months ago.

Okay, thank you.