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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an old printer L7550 but have bought a new computer

Customer Question

I have an old printer L7550 but have bought a new computer but cannot get my computer to print documents on the old printer. What can I do?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: L7550
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I got the computer yesterday.
JA: Is there anything else the Printer Technician should be aware of?
Customer: The computer is a refurbished model sold by Micro Center
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Is there any error or message?

Is the HP Officejet Pro L7550 printer connected to the new computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,