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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I installed the printer envy 7640. the wireless is working.

Customer Question

I installed the printer envy 7640. the wireless is working. i cannot get the additional software to load. i want to scan to a file on my computer and cannot find the software that allows me to do this.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP envy 7640 all in one printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp envy m6 entertainment pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: i loaded the software in May. I cannot get past the screen that says do you want to set up the printer wireless or usb cable or wait. if i check wireless it takes me to a network screen that just keeps running. i cannot get past that point. i am assuming the other software loads beyond that point. the wireless is working so i am baffled
JA: Is there anything else important you think the Printer Technician should know?
Customer: i had an all in one 6400 on this computer that used the hp solution center. I have not removed the programs associated with that printer
Submitted: 1 month ago.
Category: Printers
Expert:  Elgin Vega replied 1 month ago.

Hi, my name is***** will try my best to help you resolve your problem.

In order to set up the wireless on the printer you must use the USB cable first then convert to wireless.

If you want to install it directly to wireless try using this webpage.

Let me know if works