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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24475
Experience:  Computer networking/repair. 12+ years experience.
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I need to replace ink. I cannot get the cartridge holder to

Customer Question

I need to replace ink. I cannot get the cartridge holder to move to the left to insert new cartridges.
JA: What's the make/model number of your printer? How old is it?
Customer: wf2750 It is about 5 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell pc what do you mean by "operating system?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It wasn't an issue when I replaced the black ink recently.
JA: Is there anything else important you think the Printer Technician should know?
Customer: I have checked my manual and it doesn't tell me what to press to get them inserted. Before, the cartridge carrier would move to the center.
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement:
Press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.

Lift up the scanner unit (below the glass)

Open the cartridge cover

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.

Insert the new cartridge into the holder and push it down until it clicks into place.

Close the cartridge cover and push it down until it clicks into place.

Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.

Close the scanner unit. .

Thank you,

Nathan

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